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Faq

What time are check-in and check-out?

Check-in is from 2 p.m. and check-out is before 10 a.m. If you’d like to spend one more day in Montecatini we would be happy to mind your bags while you visit the town.

If you book directly on this site you can relax even more, by taking advantage of a late check-out until 12 p.m.

What credit cards do you accept?

We accept all major credit cards – Visa, American Express, MasterCard, Bancomat debit card.

What are your cancellation terms?

Unless indicated in the terms of your booking (see Offers), cancellations or changes made within 24 hours prior to arrival can be made at no charge. Late cancellations or no-shows will incur a charge equivalent to the first night’s stay (unless otherwise stated in the cancellation terms).

Do you have internet?

Yes, we have high-speed Wi-Fi.

Can you cater for coeliacs?

Certainly. Please let us know of any food intolerances at check-in so we can ensure your gluten-free options.

Do you have deals with the thermal baths?

Yes, staying with us means you get a 10% discount at all the thermal baths in the complex.

Where can I park my car?

Hotel guests can park on the street near the hotel at a special rate of €3.50 per day.

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