F.A.Q.s

What time can I check-in and check-out?

You can check-in from 2 pm and must check-out by 10 am. If you would like to stay in Montecatini for the day we will be pleased to keep your suitcases for you while you visit the city. Those of you who book directly from this website can even check out at midday.

What credit card do you accept?

We accept most credits cards (Visa, American Express, MasterCard)

What are your cancellation terms?

If you cancel your reservation within 3 days from arrival you do not have to pay anything. We will however ask you to pay ine night in case of a late cancellation or no-show. (please verify cancellation policy at reservation moment)

Do you have internet?

Yes. Those of you who book directly with us will have free Wi-Fi service. .>>Check availability and book

Do you have special menu for coeliacs?

We kindly ask you to let us know about any food intolerances or allergies before your check-in so we can prepare you some gluten-free dishes.

Do you offer special SPA agreements?

Yes, we offer a special 10% discount valid in all spas in the Thermal park.

Where can I park my car?

Our clients may park near the hotel at the special price of 3,05 € per day.